How to Deliver Bad News to a Customer

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Customer Communication Skill


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No one likes to deliver bad news to customers. But for a lot of business, delivering bad news is a regular part of business. You know the feeling. You probably get nervous or have to transfer a call to your supervisor because the customer won’t accept your word as final. So, let’s figure out how to fix that.

This course outlines simple steps approach that can be used in variety of customer service settings.

Learn about communication styles, methods, and approaches that can be applied to challenging situations like delivering bad news, handling concerns, and more.

You cannot control the fact that you have to be the bearer of bad news, but you can control how you deliver the news.

You can give your customers bad news in such a way that the news is easy to accept and without you fearing a negative response from your customer.

At the end of the course, delivering bad news doesn’t have to be hard for you or your customer. It just takes a few easy steps, and you will be able to say what needs to be said without fearing backlash.

Who this course is for:

  • People who desire to be a professional customer service handler

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